Any questions or comments feel free to email info@crystalpenguin.com


Contact/FAQ


Ordered the wrong item or received the wrong item?
No problem just send us an email info@crystalpenguin.com , provide us with your order details and we will have your item shipped out once we received the wrong item back.


What is your return policy?
30 days money back minus $3.00 USD for shipping and administrative cost.


Will your pendant rust or corrode?
The pendant will not rust or corrode. It is made with high quality zinc alloy and plated with real 18k white gold. The colors will not fade if proper care is taken.


What percentage of the sales goes to donation?
This all depends on the end of the year sales, if sales are high the donation will be greater and via versa. Donations will be made on December of every year and will be posted on the website.


Do you accept other form of payment?
Sorry, but currently we only accept PayPal. If you created an account on PayPal, you can link your credit card and use it that way. www.PayPal.com


International Shipping?
Yes, we do international shipping please email info@crystalpenguin.com for more information.


How long does it take for my item to arrive?
It usually takes around 2-3 weeks, once the order has been shipped we will provide a tracking number for the package.


I have a discount code how does it work?
Once you've paid for the item in full, and the discount code is vaild there will be a refund for that amount to your account within a few business days. Also you can email info@crystelpenguin.com to check if the code is valid before placing your order.

 

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